Our Client Policies
No-show and late cancellation
Cancellations that are less than 24 hours made the day before treatment (before 5 pm) will be 60% charge. This covers the amount your therapist gets paid per treatment time.
Cancellations made after 5 pm the day before or on the day of treatment will be 100% of the treatment charges.
Exceptions to the late cancellation or no-show policy will be made at the therapist's discretion
This fee will be sent to you as an invoice via email, if we do not have your correct email, we will send it via text. Future treatments cannot be scheduled until this fee has been paid. Multiple no-shows or late cancellations will result in us no longer treating you. If you show up late for your treatment, you will still be charged the total treatment cost.
Appropriate clothing
It is a requirement of our clinic and our governing body that all clients (male and female) come with appropriate underwear:
- Undies
- Jocks
- G-Strings
This is to allow appropriate draping and to protect the modesty of our clients and staff.
Clients who do not have the correct underwear can choose from the following:
- Purchase underwear for $10
- Be treated through their clothes (this could reduce the benefits of the treatment)
- Or have the treatment cancelled at total cost.
Good Hygiene:
As treatments are all hands-on, therefore you must be clean when coming in for your treatment.
- If you are working outdoors and are sweaty, please find a way to freshen up and put on clean clothes and underwear before entering the building.
- Wet wipes can be provided to help clean up if needed.
- If this is not possible, bookings are available outside of hours or on Sundays.
Respect and good manners
- If you arrive early for your appointment, please sit quietly in the waiting room until your therapist is ready for you.
- Please respect all staff and clients within the premises.
- Keep your voice and phone down
- Do not use profanities when in the waiting room
- Aggressive or sexual conduct is not appropriate at any time, and we call the police if deemed necessary